Delivery Policy
At Bayside Discount Trophies we deliver Australia wide. We use a variety of transport options depending on where your order is travelling to. If you place an order through our website and the freight charges will not cover getting your order to it’s destination in the required time, we will contact you to discuss alternative freight charges/options.
We do our best to make sure that your order is well protected for it’s journey, however, we are not in control of how it is handled once it leaves our store. If your order is damaged when it arrives, please get in touch so that we can organise a replacement/find a resolution with you on 0414 645 550 or discount_trophies@me.com.
In Store Pick Up
Our store is open Monday-Friday, 9-5pm, Saturday 9am-12pm at 2392 Wynnum Road, Wynnum, QLD 4178. You are welcome to pick your order up once it is completed.
Cancellations
Unfortunately, due to the personalised nature of our business, cancellations of orders will not be accepted once stock has been ordered or production has commenced. If you think that you may have ordered incorrectly, please get in touch with us as soon as possible on 0414 645 550 or discount_trophies@me.com so that we can try and resolve the problem with you.